Field Service Management

I would like to see in private notes separate sections for private notes provided by office/route creator vs. what techs note that we want private from customers. That way an office staff reviewing notes will know if an inter-office note was added vs a tech note from on site.

It would be great to be able to change the colors for a team on the calendar and/or map. Right now, two of our teams that we need to easily tell the difference between are two very similar shades of blue, while two others are very similar shades of red-orange. It would also be great if this could continue to the map regardless of the date range chosen.

Make the the colors that show on the calendar for the "Confirmation Status" changeable or at least make them distinguishable from one another. Right now the greens used for "finished" & "completed" are so close that they are hard to tell apart at first glance. It would be better if the user could choose the colors of their liking or at least have completely different colors for each status.

My EYES!

My EYES!

Adding this feature would help us not schedule on holidays. Most time we forget and once the day comes, work orders are cancelled.

Currently you can not type in the summary field on your mobile app and have the job templates show up that are on the web app. This makes it very time consuming for tech's to have to type in manually all of the services for a particular service.

It would be recommended to be able to restrict field crews from making certain options such as Suspended or Completed. We would like those to only be available for our office staff and dispatchers. Especially Completed. Its so close to Finished, that our crews will regularly choose Completed (whole job process is over) instead of Finished (work on site is done).

We are using To-Do Lists to ensure Techs inspect and document numerous requirements. We would like to be able to capture a photo and associate it with that To-Do. Can this be added to the To-Do object? Thanks.