Field Service Management

The side and menu bars take up way too much space (especially in calendar view) They need to be collapsible. No need for them taking up nearly a third of the screen space.

Can we get the option to zoom in and out on the calendar as far as the display size of scheduled items? With the redesign it is far too large and I can only see 3 items by default. With the old design I could see 6 items before I had to press the "2 more" button.

Currently when you set a techs availability and there are multiple days that are affected, it only shows in the very narrow all day bar making it easy to miss. A better option would be to have it display on each day that it is going to pass through filling every time slot thats been set. put an ability to set operation hours in settings, set it for each day open and close, then use that in conjunction with the availability setting to populate each day that is requested for the hours of operation. it removes it from the easy to miss single cell in all day to blocking out the technicians full day.

It would be nice to be able to click one picture on the WO report PDF, and then much like a photo library be able to scroll to the other pictures without exiting out and clicking another picture. This doesn't match the current suite's flow especially from the customer facing viewpoint, not to mention most people don't realize you can click on the smaller pictures to expand full size, this should be highlighted as its not apparent to customers. A real nice to have would be the ability to # before and after to match so you could toggle between the before and after to immediately see the difference. #1 before & #1 after linked in the sequence.

The notes fields need to support HTML or Rich Text for links, fonts, bold, etc. They should also be able to be made larger so that we can work on long text. Example attached where we have 100+ lines of text and only five are viewable and editable at a time.

A time clock showing the hours register since we clocked in. Makes it easy to remember to clock out.

I feel like the estimates and work orders are somewhat bland. We would love to be able to BOLD, Italicize, and underline text in line items and notes to add disclaimers etc

Being able to search a customer's completed jobs not only by service location, but also by the technicians who were assigned

It would be nice to have the customer's email link added to the box that pops up when you click on the job in the calendar

would like to be able to create, edit, and send invoices directly from a mobile device. As an owner-operator, I complete my work in the field and it takes a significant amount of extra time to close out a job, then go home and use a computer just to finish and send the invoice. I have been requesting this functionality for years, and I believe it would make ServiceBridge much more efficient for owner-operators and technicians who handle their own billing. Please consider including the ability to fully create, edit, and send invoices from the mobile app in your next update. This would be a major improvement and would save a tremendous amount of time. Thank you for considering this request.