Would like the ability to send SMS message through desktop mode.
in beta
Y
Yvonne Daigle
updated the status to
in beta
Y
Yvonne Daigle
updated the status to
under consideration
Y
Yvonne Daigle
Two-Way Messaging is a planned release for later this quarter. Capabilities include:
- Technicians in the field that are assigned to a work order can text customers directly from that work order or estimate and receive responses from customers directly in the SB Mobile app!
- Dispatch/Back-office staff can see all conversations between technicians and customers in the Message Center>Conversations
- Dispatch/Back-office staff will be able to reply to messages from customers from SB Web!
- Full conversation history is available on the Customer Contact record
- Starting a conversation from SB web with customers is on our roadmap for later this year.
Dalina Adorno-Delre
yes and appointment reminders!
Y
Yvonne Daigle
Dalina Adorno-Delre: Automatic Reminders for Scheduled Jobs, Invoice Payments and Estimate Approvals are planned for later this quarter. Please stay tuned!
j
jesse fraser
Add in 2 way messaging also!
Y
Yvonne Daigle
jesse fraser: It's coming later this quarter!