Text from Web version
in beta
Y
Yvonne Daigle
We are currently running a beta and plan to release a hybrid approach to Two-Way Messaging:
- Adding Technician permissions to send text messages under device settings to add more control to communication channels
- Customer replies to tech-sent messages will appear in SB mobile app and SB Web under the Message Center and full conversation history is on the Contact details of the customer.
- Dispatch-Backoffice can reply to customers at any time - the conversation thread is never closed.
- Toll-Free Number is used per company to build brand. All SMS messages, with the exception of Job Confirmations, will come from the new toll-free number.
Starting conversations with customers from SB web is planned for later this year. We are taking a phased approach to address customer needs in priority order.
Y
Yvonne Daigle
updated the status to
in beta
Jim Cornwell
Yes, I would love to be able to contact customers by text from my pc, rather then calling and getting voice mail screened. People check texts faster then any other communication type, we're missing the boat without this in our arsenal of marketing tools.
B
Brittany Catanzaro
100%
T
Traci Proctor
Totally agree!