90% of my work is in the field. When I obtain a new account it would be an extra bonus to be able to take pictures, etc, on site, and add to the customer profile rather than having to wait until I get to the office where pictures get lost, you forget to add them, and you have multiple technicians using different devices.

A solution could be to have an attachment file for each customer within the app that is separate from the work order so pics and docs in the field can be shared with admin staff so they can decide what to add to the customers file.