Ability to send SMS Text Messages to notify Customers
in progress
Y
Yvonne Daigle
Launched this week (April 7-2026): https://help.servicebridge.com/en/articles/14171630-release-notes-spring-into-smarter-service
J
Jenn
The feature is nice, though, I would love for it to be customizable!
To have a place where you can customize the content of the text you want your customer to see would be nice,
Y
Yvonne Daigle
Two features are being built to address these needs:
- Two-Way Messaging from technician to customer from SB mobile, with dispatch/back-office visibility and reply capability. Launch September 2026
- Automated Reminders - SMS reminders for Finished Estimates, Invoice Payment Due, and Scheduled Job Reminder - launch September 2026
Y
Yvonne Daigle
updated the status to
in progress
Y
Yvonne Daigle
Launched this week (April 7-2026): https://help.servicebridge.com/en/articles/14171630-release-notes-spring-into-smarter-service
Bill Cronin
updated the status to
planned
J
Jenneth Fleckenstein
Bill Cronin - are there any updates to this feature implementation plan?
C
Cory Wilson
Seems with the current integration of "map it" that you could provide current drive time or even a manual scrolling of the time you are needing before arrival.
Bill Cronin
updated the status to
under consideration
R
Rebecca Pepe
I currently pay an outside service for this I would love it if ServiceBridge included it
E
Eric Pierson
I have had customers request a notification before arrival, this would be a nice "option" to have once a work order is completed the next customer is notified that we are on our way, with perhaps a pop up for service tech to send or not so that if he wants to go to lunch he can..
T
Tony Wurst
We also hired an outside service for this. This would be a great feature and is quickly becoming Service Industry standard.
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